Complaints

Procedure

Christian Burnett Solicitors & Attorneys is committed to providing its clients with excellent, dynamic legal advice that is commercially focused and of the highest quality.  Any client who is unhappy about the advice and assistance that it receives from Christian Burnett, including any concerns about a bill, is entitled to complain.  A copy of the firm’s complaints procedure can be obtained from the firm’s Director, Brendon Christian.

UK

Any client who is not satisfied with Christian Burnett's handling of complaints may be entitled to ask the Legal Ombudsman of England and Wales. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman, you must first register an official complaint with us. 

 

Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the  Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.

In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm’s complaints procedure. In summary:

  • You must register your complaint with us within one year

  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint

  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

 

To register a formal complaint, please write to us and include the information suggested by the Legal Ombudsman. Their website includes some useful information, to include checklists and sample letters.

 

South Africa

If your complaint concerns our legal services associated with South Africa, please refer the matter to the KwaZulu-Natal Law Society (in South Africa) to consider the complaint. 

Jamaica


Complaints against Jamaican Attorneys-at-Law should be directed to the General Legal Council which is the statutory body in Jamaica clothed with the authority to monitor and regulate attorneys’ professional conduct.

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Christian Burnett Solicitors & Attorneys  is a trading name of Christian. The Law Firm Ltd, a private limited company registered in England & Wales with registration No: 7795154.

Registered Office: Level 18, 40 Bank Street, Canary Wharf, London, E14 5NR. VAT No. GB125 9976 70

Christian Burnett is authorised and regulated by the Solicitors Regulation Authority. SRA No. 565050. The Rules of Conduct that apply to us can be found at www.sra.org.uk